This class is designed to help facilitators and managers develop tools to conduct meetings and other facilitated sessions more easily and effectively. It is designed to help improve your willingness and ability to connect with an audience, as well as recognize different styles of communication. Learn the skills and strategies needed to establish rapport, build mutual trust and draw out meaningful interaction.

Major Modules

Day One: Laying a Foundation
The component pieces of facilitation
Identifying personal presentation and communication styles
Visual, vocal and verbal clues for controlling the room

Day Two: Defusing Fear, the Biggest Barrier
Recognizing personal barriers, blind spots and “blow-up buttons”
Developing strategies to reduce personal defense mechanisms
Improving effective listening techniques

Day Three: Building the Bridge
Trust-building skills
Disarming potentially difficult participants
Managing group dynamics

To register or request more information click here.

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